Posted by: organizationstation | March 10, 2010

Telephone Tips, Part 1

A part of everyone’s job is dealing with the telephone, whether making calls are receiving them. While a part of your life, telephone calls steal time from your day.

For the next several Wednesdays, I will be continuing to give you more ideas and tips that will help you make the most of the time you devote to the telephone.

Here are some strategies to make you in control of that call and not someone else. These will free up time in your day and still make the person, on the other end of the line, feel like you took care of their concerns.

  1. Make an outline: this will control the flow of the call. Write down the points you want to cover and tell the person on the other end, your point at the beginning of the call. When you are done, say thank you, explain that you have to get back to work and hang up. Example: I want to fill you in on the project meeting I had yesterday, hear your ideas and comments, and make an action plan for the next week’s meeting. Your outline would be:
  • results from the meeting
  • get ideas and comments
  • make a plan of action
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