Posted by: organizationstation | March 17, 2010

Telephone Tips, Part 2

Continuing with more telephone tips:

  1. Schedule follow-up calls before you hang up. This will eliminate phone tag. Example: I will get the information you requested and talk to my boss. I will call you back at one o’clock tomorrow with what you requested.
  2. Use your e-mail. If you are going to cover many topics in your call, e-mail the list, to the person. You can then both work off the list, to make sure you’ve covered all the pertinent topics. End the conversation as soon as you have finished the last item on the list.
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